Help Desk

Help Desk

Planaxis offers a range of services and solutions for the implementation and optimization of IT Support Centers (Help Desk):

  • Establishment and evolution of IT support centers

  • IT services based on user and customer expectations, based on ITIL (Information Technology Infrastructure Library) processes

  • Pinpointing of the most effective way to use human resources and the technology necessary to deliver expected services.

  • Align IT services with business needs

  • Improve the quality of IT services


What is ITIL (Information Technology Infrastructure Library):

ITIL is a transition from a technology-driven culture to a culture focused on business needs and IT services. The ITIL best practices can help you improve your productivity and user satisfaction through better control of IT efforts.


You wish to:

  • Optimize your service center?

  • Improve resource productivity?

  • Increase user satisfaction?

  • Standardize your workstations?

  • Optimize office support?

  • Decrease operating costs?

  • Control the workload of resources?

  • Support the hiring of skilled resources?

  • Implement a service center based on ITIL?

  • Decrease the surplus in temporary work?

  • Improve knowledge sharing for your group?

  • Improve the implementation of procedures?


Our Support Center specialists can help you:

  • Ensure the coordination and follow-up of activities relating to user services and telephony.

  • Ensure operational links between suppliers and technology partners, users and other sectors of Information Technology Services.

  • Follow-up of problems and user satisfaction.

  • Development of indicators of user service satisfaction

  • Functional and technical coaching for team members

  • Planning of activities and follow-up

  • Management of relationships with service providers/consultants

  • Ensure user satisfaction by identifying deficiencies and proposing remedial actions

  • Ensure that the link with other groups is present in order to maximize the quality of user services

  • Configuration of measurement tools to assess the quality of services offered to users

  • Identify the needs, tools, technologies, methods to improve user services


60 St-Jacques St.
7th Floor
Montreal (Quebec) H2Y 1L5

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Tel.: +1 (514) 878-2295
Fax: +1 (844) 476-0324


RCS PARIS 798 465 209 | TVA FR 39 798 465 209

15 rue de Caumartin
75009 Paris FRANCE

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Tél.: +33 (0)1 82 88 31 08
Fax: +33 (0)1 82 88 31 09


PLANAXIS | GROUPAXIS is a Canadian company offering consulting services and solutions, with a presence in Canada and France since 1997. The company posted revenue of C$15 million in 2018, and employs more than 120 consultants. It specializes in support for major corporations in the sectors of Finance, Insurance, Services and Industry, supporting companies in their digital transformation projects and the overhauling of their information systems. The company has also developed recognized areas of vertical expertise in the Finance sector, in the fields of payments and cash flow, SWIFT, risks and market activities.

ISO 9001:2008

Our goal is to be perceived by our customers as a trusted partner with our high standards of business practices, through the quality of our staff and our network of international affairs.